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JENN AIR BARBECUE GRILL
by Gene H.
Ok it's my turn to vent. I have a Jenn Air Barbecue Grill (Model# 720-0164) It was April of 2006 when I purchased my grill from LOWES for $900.00 because it looked like a good piece of equipment compared to the competion and with the JENN-AIR name how could I go wrong? Boy did I make a big mistake. For the first year the grill was great I even recommended it to freinds and relitives. By the second year things started to change so I cleaned the holes in the burners. In February of 2009 my wife told me the burner knobs were getting too hot to touch and it was difficult to light. When I began taking the grill apart I was amazed that it didn't blow up. The flames were back feeding from the burners and had burnt the wires for the igniters. I was amazed at how everything was falling apart. I called the 800 number that put me in touch with TGS - THE GRILL SERVICE. After proving proof of purchase and discussing what I was going through with the grill they said only the Flame Tamers and Burners were covered under the warranty. The ignition system wasn't covered. I told them I really needed a new assembly which they told me it would be cheaper to buy another grill. They had all the parts except for the burners which took several weeks to come from CHINA. So here it is May 2010 and I'm in search of purchasing another grill since the only thing left to this grill is the Shell which looks good on the outside but bad on the inside. Let me add this grill stays covered when not in use. I will definetally do more research before investing in another grill. Which wont be JENN-AIR. I got more life from my older cheaper grill. My advice is do your research and don't always go my a name because it was probally made by another company and neither one stand behind their product. See Also:- Mike's Jenn Air BBQ Grill Elliot's Not Too Impressed With His Jenn Air SS Gas Grill Wayne's Jenn Air Stainless Steel Grill Story Read What Larry Has To Say About His Jenn Air Gas Grill Jenn Air Grill Review By Keith Campbell's Opinion Of Jenn Air Gas Grills Randy Has Jenn Air Model 720 0164 - just like this post from Gene Tigard's Jenn Air Grill Review Read my summary of all your complaints about the Jenn Air Outdoor Gas Grill
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