erik , if you haven't already..try this.
my burners clogged up with rust or whatever. there is a clip on the bottom back of the burner take that off and the burner should lift out..the gas holes are probably clogged. take a drill bit or something else about that size of the hole and clean them out. I also took a steel brush to the outsides of the holes.then you will have to shake out all of the crud thru the big end, also hit the burner with the wood or plastic end that will get out even more stuff..that is what was causing my low, uneven heat..and you might already know that new valve in the propane bottles sometimes screws up and cuts flow down..shut off,bleed off, and turn back on slowwwly..sometimes that works..I believe the new valve(sort of new) is called OPD..to cut down pressure in case of a leak. best fyrcapn
Sep 07, 2009 Rating
Jenn Air sucked from start to finish by: Erik
I bought a Jenn Air BBQ gas grill at Lowes about 5 years agao. Within a week the grill's ingitor stopped working. Within two years the thing was not working properly. I just tried to fire it up on Labor Day and with a brand new gas tank I can't get enough flame to grill. Such an amazing piece of dung. I dumped about $600 or $700 into it if I remember, thinking top of the line. It was such a piece of crap....from two weeks after I bought it to today, when I am putting it out on the curb.
Don't buy Jenn Air, just keep walking. This experience made me decide not to buy any crap from them. No fridge, no stove. Nada
Aug 17, 2009 Rating
new review? by: Anonymous
It appears my review was over witten....dont know why..maybe it didn't have enough flare...if any of you remember or if its somewhere else, i didn't see it.. my follow ups on this page are related to it not the new review.. the original was from larry/fyrcapn..
again enjoy
Aug 17, 2009 Rating
follow up as promised from fyrcapn by: Anonymous
received the burners and igniter for freight only as promised..The book says the burners are cast brass, but these burners are the same as the ones that came with it..which i am guessing are cast iron or steel...they are a blackish metal..maybe i will re-call them just for clairification.
the smoker tray and diffuser cover that installs over it are now (as should have been in the beginning) all made of stainless steel..so that should solve my problem of those parts rusting.
To all you grillers...look close when you buy, take it apart if you have to, Check the warrenty..But above all have fun, cook good food and for god's sake lets gain a few pounds this summer.. best, fyrcapn
Aug 16, 2009 Rating
Jenn-Air 720-0165 by: Merritt
I purchased this grill at Lowes 3 years ago last month. I purchased the cover too. Besides the grill, I also bought the out door sink, & refrigerator. The grill started giving problems with-in 3-4 months. After extensive cleaning I was able to resume use of this 7 foot monster. When it was obvious I needed some replacement burners (they warped) I returned to Lowes to find not only had they stopped selling these grills; they didn't have and didn't know where to get replacement parts or service. When I contacted Jenn-Air, I was told they didn't have parts and gave me a web address to try. $50.00 a burner is really out of whack if it doesn't last more than 18 months. Hell I've got Lodge cast iron pans I use all the time, mostly on high heat, and they've never warped. Owned these pans for over 25 years. Jenn Air must of used a special metal. This grill looks great up on the raised patio I built for all this stainless steel. The sink works like it's supposed to, and the refrigerator keeps all my beer, wine, sodas cold as I sit up on my patio looking at this piece of junk. Side burner still works, and the drawer are great to hold all that stuff for grilling on my "WEBER" Had this Weber for 15 year. Keep it clean, is all you got to do. Works the same now as it did when I got it, to go with my other one I've had since 1978. No you won't see me down at Lowes or anywhere else buying a gas grille, let alone Jenn-Airs pieces of junk. Matter of fact, I'm not shopping there anymore. We have a real fine Orchard Supply here in Gilroy, CA. They also stand behind everything they sell. Hell thats where I bought my webers.
Very unhappy griller in California
Jul 30, 2009 Rating
Jenn Air BBQ Grill Experience by: Paul
Thanks for sharing your Jenn Air BBQ grill experience with us all.
It's really interesting to hear what you've had to go through and also good to hear that in some way Jenn Air (or Nexgrill) have gone some way to demonstrate customer service.
It just goes to show that we all have to take care when buying a BBQ grill to look very carefully at the construction materials and also which parts are covered by the warranty.
Please let us know how everything turns out. Sadly your experience is your misfortune but the more info you can give us about how things turn out adds quality information for all of us struggling to make a buying decision.
All the best and keep on grillin'!
Jul 29, 2009 Rating
Update To Jenn Air Barbeque Grill by: fyrcapn
On advice... and in the spirit of the whole story, I am adding to my post.
I called the number in the owners manual for warranty for jenn-aire (nexgrill)the guy couldn't
have been nicer..they are sending out 4 new burners and igniter..for freight only charges..
unfortunately the smoker(wood chip) drawer and and the metal cover over it are not warrantied. it will cost me 50 bucks..
I'm hoping they have updated the parts to something that wont rust especially since the other 99% of the barbeque is stainless steel.I know you can get smoker boxes but the wood chip drawer is a handy item. If the next one rusts I wont replace it.
So I guess I have to say I was taken care of.
It's too bad the others that had negative results couldn't be this lucky...if anything changes I will re-post.. as the parts are not actually here yet.
Jul 28, 2009 Rating
thanks by: Anonymous
I will check on it thanks very much...
Jul 28, 2009 Rating
Warranty Parts - Don't pitch the grill yet by: Anonymous
The burners and the flash plates are both covered with a liftime warranty. Very simple to get replacement parts. Call 866-601-5799 give model number - you have to pay shipping but it is worth it to keep the grill.
