Jenn Air SS Gas Grill 720-0163 (Lowe's 18852)

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Jenn Air SS Gas Grill 720-0163 (Lowe's 18852)

by Elliott
(Palatka FL)

OMG... I WISHED had read these reviews but we all probably bought these junkers at about the same time. I thought I was buying a quality product based on my experience with home Jenn Air appliances(over 30yrs old and still excellent) and the price. It was always under cover and has the custom top

I researched at the time at bought this and read warnings to beware of some SS products (such as sold in big box discount club stores) due to poor quality burners.

I was lead to believe by the sales staff that not only were these units made by Jenn Air but had bronze burners and super quality SS components.

Now I have a great looking SS storage box. My son's Char-Broiil is much superior.

Can anyone say Class Action Lawsuit against Lowe's.

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Jenn Air SS Gas Grill 720-0163 (Lowe's 18852)

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Jun 05, 2010
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Jenn Air!!!
by: inspector.anthony@yahoo.com

As I search the web for an answer to why my same model Jenn Air from Lowe's which was purchased but was not assembled yet at that store so I waited patiently for its assembly only to have Lowe's personnel come out from behind their curtain to say it was dented and would give me a $20 discount.......no I believe not!!!!!!!!!!!!but since the deal was made they said there was one in the Lowe's 10 miles down the highway..............being a calm type of personality (off work) I went over to the other Lowe's where they asked for additional money due to the tax rate being higher in that county!!!!!!!!!!!!!!! I said NO.

Then as the bbq day was coming to an end and the tri tip was now broiler in the house......
They said they would deliver and it and the driver will set it up next day AM no charge.....next day a truck shows up with a box and the driver says...."Senor I no no I just bring I no put together I no have tool..........(I spoke to him in Spanish after that hilarious statement!)
I called Lowe's and the store Manager shows up at my door (BALLSY MOVE ON HIS PART! NOW HE HAS TO DEAL WITH MY WIFE TOO) with his crew in 30 minutes.......opens the box, pulls it out, and IT HAS A HUGE CREASE ACROSS THE BOTTOM AND A BENT WHEEL!!!!!!!!!!!!!!!!!!!!!!! Manager drops his head like a British Petroleum GM and says he will be right back and will make every right as to save his name and reputation.....(not Jenn Air)

1 hr later he shows up with another box and makes 1 good one BBQ out of 2 boxes......He did his job but now my Jenn Air LG hose does not engage and though it does not cook evenly (now I know why) being an old Boy Scout I just move the meat around.

But I cannot get the brass connector to engage from an "airgas" tank...but it to the old tank so I believe it is in the valve atop the tank...any ideas would help....oh and also once I pull the cap off the new tank the store questions why and I go through the same scenario with their response being the "deer in the headlights" look.

Please help if possible....Thanks Anthony

May 30, 2010
Rating

Fire in 720-0163 Gas Grill
by: Lou Orangeville, IL

When I recently lit my gas grill the first burner lit and as I was trying to light the second burner all of a sudden flames came from under the burner controls. I was able to jump back and avoid getting burned.

I then closed the lid and was able to open the propane tank door slide out the tank and turn it off. Without a quick response I could have been burned or caused damage to the house.

I cannot trust this grill in the future. Has anyone had this problem with this grill. Please be cautious if you have one.

Lou
Orangeville, IL

May 18, 2010
Rating

Class action lawsuit vs. Lowes
by: Anonymous

re: Jenn-Air grill 720-0163? Count me in.

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