Jenn-Air Stainless Steel Grill

by Wayne Campbell
(Florida)

After reading a few of the reviews on this grill I felt that I should add my two cents worth because that is about all it is worth.

I bought a Jenn-Air Stainless Steel Grill 720-0163 from Lowe's in 2007 and use it 1 to 2 times per week. The heating became very uneven and flames were shooting up in the back of the grill. With further inspection of the burners they were burnt out and split.

I got on this forum and read what people were saying about the grill and the service they had received and it did not sound very good to say the least. Well, I was just as mad as the people that had been posting all the negative reviews thinking that this was a very expensive grill and should of lasted longer than 2 years.

Before giving up, I figured what the heck look at the owners manual and check the warranty to see what it was. What luck, the cast brass burners and flame tamers had a lifetime replacement.

All I had to do was call the number for assistance give them the model and serial numbers of the grill and they would ship the replacement parts and only had to pay shipping charges. Parts were in stock and should arrive with in the week. The service people were great to deal with. All I can say it it is a grill that the company stands behind for this family. HAPPY GRILLING

See Also:-
Read Another Reader's Review Of Their Jenn Air Experience
And another poor Jenn Air Barbecue Grill Review
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