Comments for Jenn-Air Stainless Steel Grill

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Feb 22, 2011
jenn air grill parts
by: Frank

NO problems getting warrenty parts just called and gave the model # and serial # and payed shipping cost. Parts are on the way.

Jan 11, 2010
jenn air gas grill
by: jack ( new hampshire)

I've had my Jenn Air grill model 720-0165 for just over 3 yrs, purchased it at Lowes and it looked great. I just went into Lowes to complain about grill parts burning out and guess what , they no longer carry the Jenn Air grills.

Their response was to deal with the manufacturer Nexgrill. My burners are completely burnt out and the cross over brackets in rear also are disintegrating. The whole smoker tray & cover are burning out also the flavor plates are not in great shape either.

I called Nexgrill & spoke with a supervisor who stated the warranty would cover only parts that affect cooking ie burners, flavor plates and ignition system. The inside bowl which holds burners in place (in rear) the holes have started to burn out but their answer is the grill is still functional.

All this for a $1000 plus grill. They never mention that Jenn Air does not have anything to do with this grill (talk about false advertising) I called them also --no dice.

Not only will I not ever purchase a Jenn Air product but will not buy from Lowes again. This product is really a piece of junk and Nexgrill's attitude is if you can still cook your good to go, they will replace cooking parts but if grill bowl burns out and grill is useless too bad. going back to weber!!!

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